United! You broke my Taylor Guitar!

Got this via ETTF.net.

Musician Dave Carroll is deeply, deeply unimpressed with United Airliens for breaking his stowed guitar during a flight. So he’s written a few songs about it…

Here’s Dave Carroll’s story which may be United’s PR disaster:

In the spring of 2008, Sons of Maxwell were traveling to Nebraska for a one-week tour and my Taylor guitar was witnessed being thrown by United Airlines baggage handlers in Chicago. I discovered later that the $3500 guitar was severely damaged. They didnt deny the experience occurred but for nine months the various people I communicated with put the responsibility for dealing with the damage on everyone other than themselves and finally said they would do nothing to compensate me for my loss. So I promised the last person to finally say no to compensation (Ms. Irlweg) that I would write and produce three songs about my experience with United Airlines and make videos for each to be viewed online by anyone in the world. United: Song 1 is the first of those songs. United: Song 2 has been written and video production is underway. United: Song 3 is coming. I promise.

Heh. Good luck, United! ;-) 4.6 million people have already viewed the vid.

Here’s the video:

  • TimDS
    I see a pattern evolving involving airlines and a lack of understanding of the reach of social media and its consequent power. Ryanair screwed up spectacularly back in March, when it went off on one at a blogger: http://www.guardian.co.uk/media/pda/2009/feb/25...
  • mattinx
    Took a while for you to pick up on this - it was on the Today show 2 weeks ago or so :&)
  • Ew4n
    I'm way too slow!

    2009/8/3 Disqus <>
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